Job Description

We are hiring Executive Officers !

Location: Cardiff, CF24 0AB
Salary: £14.50 per hour with 15% additional on your baseline salary. This is reviewed annually.
Contract: Temporary, 6-months
Hours: Annualised Working Hours with various shifts. Earliest start is 7:45 am and the latest start is 11 am. The working day is 7 hours and 24 minutes with an additional hour for lunch. You are required to work 17 Saturdays in a year and you will get one day off during the week as a rest day to compensate for Saturday working.

Why choose us?

• Developing a career in the Civil Service
• Exciting, challenging and rewarding place to work

Brook Street in partnership with Home Office has a fantastic opportunity to join the Family and Human Rights Unit in a decision-making customer service role.

Essential skills and experience:

• Supporting colleagues with complex queries and escalations where necessary.
• Being proactive in keeping up to date with the most relevant policy and guidance.
• Excellent organisational and mailbox management skills.
• Taking responsibility for your own development needs, maintaining and building your knowledge of policies and processes.
• Have a good understanding of IT and Microsoft Office as you will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports. A high standard of data quality will be expected.
• Strong communication and interpersonal skills (both verbal and written).
• Professional and customer-focused attitude, ability to understand the needs of the customers.
• Ability to work in a changing environment focused on Service Level agreements.
• Flexibility as you may need to stay later than shift end times and shift changes can occur at short notice

Training:

No holidays in the first 4 weeks. Training: up to 4 weeks in the office.

You will need a valid passport, 2 x proofs of address, proof of NI, and must have been living in the UK for the last 5 years.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.

PSR: Guaranteed Interview Scheme (GIS) (sharepoint.com)