Job Description

Brook Street (UK) Ltd have an exciting opportunity for an Administration Officers for our leading Public Sector client HM Land Registry, Swansea.

HM Land Registry safeguards land and property ownership valued at £8 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. The Land Register contains more than 26.5 million titles showing evidence of ownership for more than 89% of the land mass of England and Wales.

Our vision is: "A world-leading property market as part of a thriving economy and a sustainable future."

Our purpose is: "We protect your land ownership and provide services and data that underpin an efficient and informed property market."

We are looking for multiple Admin Officers to work within the Expedite Service where your will be responsible for processing the customers expedite requests within the business SLA. Expedite requests are received through the HM Land Registry contact us form/web forms and emails.

Key responsibilities

• Work from Expedite queue in Dynamics CRM system
• Access HMLR systems to check current state of application
• Approve or Decline Expedite requests based on evidence/reasoning lodged using information from our Customer Enquiry Handling Protocols
• Update casework system and move application within our casework system if required
• Provide response to customer dependant on approval/decline of application using our standard text within Dynamics CRM
• Keep up to date with process and practice changes

Key skills

• Experience of working as a team member to deliver common goals.
• Effective organisational skills and able to prioritise work.
• Excellent attention to detail and ability to make sound judgements/decisions based on available evidence.
• Good computer skills, experience of using Microsoft based software, including knowledge of Outlook, Word, and Excel.

Essential Criteria

• 5 GCSES grade C and above including Math & English
• A minimum of 1 year's office administration experience
• Ability to organise a busy workload to deliver effective results on time
• Flexibility to meet changing demands as required and to priorities and delegate as required.
• Ability to communicate and work effectively with others as part of a team
• Ability to use own initiative to solve problems and respond to others
• Ability to take a responsible and customer focused approach to work
• Good ICT skills
• Good attention to detail

You will benefit from:

• Full training and induction
• Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
• The opportunity (however not guaranteed) to apply for internal roles
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring

The hours of work are 37hrs per week between the hours of 8am - 5pm Monday - Friday.

The Rate of pay is £12.74 per hour.

If you would like to apply for this role, email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.