Job Description

Field-Based Dispute Resolution Officer
Location: Birmingham and surrounding areas
Salary: £28,000 per year + Company Car
Hours: Monday to Friday, 8:30 AM - 5:00 PM (flexibility required for occasional twilight visits)

About the Role

We're seeking a Field-Based Dispute Resolution Officer to join a leading waste management service. This is a fantastic opportunity to be at the forefront of resolving customer concerns, negotiating contract terms, and fostering strong client relationships.

In this role, you will:

• Build Relationships: Visit customers in-person to address complaints and queries that require a face-to-face approach, ensuring ongoing positive partnerships.
• Problem Solve: Take a calm, level-headed approach to negotiate and resolve disputes on the spot while protecting the company's commercial interests.
• Negotiate Terms: Work collaboratively with customers to renegotiate rates and other contract terms, ensuring continuity of business.
• Manage Your Time: Plan your own diary, prioritise tasks, and use a CRM system to maintain an organised and efficient workflow.
• Work Flexibly: Occasionally meet customers outside standard hours to accommodate their availability.

What We're Looking For

We're looking for someone with:

• Proven Experience: At least 2 years in customer relations, complaint resolution, and business negotiation.
• Exceptional Skills: Strong negotiation, problem-solving, and communication skills, with the ability to work under pressure.
• IT Proficiency: Experience with CRM systems and general IT skills to manage your workload effectively.
• Local Knowledge: A good geographical understanding of Birmingham and nearby areas.
• A clean UK driving license is essential

If you're confident in your ability to think on your feet, resolve disputes, and deliver top-notch customer service, we'd love to hear from you!
Apply Now to take the next step in your career!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.