Job Description

We are currently working with a fantastic client, looking for agents to support their customers with a wide range of different enquiries via webchat.

This is a fixed term contract until the end of April 2025

Pay Rate - £12.31 per hour

Role is on site at the office in Watford

Ideal candidates will have a passion for customer service and excellent communication skills. It is a fast-paced environment where you will be expected to respond to up to 3 live chats whilst navigating multiple computer systems at once.

Excellent spelling, grammar and typing speed are needed, however you don't need to have experience in this type of environment, just have a strong desire to provide a consistent outstanding service whilst dealing with customers.

Full training will be provided.

37.5 hours per week on a shift rota basis between the hours of 8 am and 8pm, Monday to Sunday.


Please note acceptance onto the role is subject to a clear DBS and Credit Check.

Please apply with your most up-to-date CV, ensuring any gaps in employment during the last 3 years are accounted for.

If suitable, a member of the team will contact you for a short telephone screening, computer skills test and then look to invite you to a face to face interview with the hiring manager.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.