Customer Service Team Leader - within Automated sector -ASAP
-
Location:
Watford
-
Sector:
-
Job type:
-
Salary:
£30000 - £40000 per annum
-
Contact:
Enfield
-
Contact email:
-
Job ref:
SSINRM_1707499589
-
Published:
7 months ago
-
Expiry date:
20/02/2024
-
Startdate:
ASAP
Job Description
Customer Service Team Leader
Our client is one of the fastest growing warranty providers in the UK; created by professionals who have become frustrated with the lack of transparency and customer service offered by many warranty providers today. Their mission has been to create a brand known for the best range of products available today and combine them with a 1st class support, that gets their customers back on the road quickly, with as little inconvenience and stress as possible.
What will you do?
As well as being hands-on and fulfilling the tasks below. You will be responsible for ensuring the Claims Team are performing to their full capability, responding within the required time frames and successfully resolving issues.
- Provide outstanding customer service, understanding customer needs and gaining loyalty.
- Be an ambassador for our amazing brand and the values it represents
- Be a committed team member, act with integrity and be accountable for your work
- Have a positive mental attitude, be agile, proactive and reactive in a fast-paced environment
- Follow company policies and procedures and ensure excellent standards are always maintained
- Help maintain our in-house database
- Be the escalation point for calls from the wider claims team
- Process customers claims in line with the company's ethos.
You'll definitely
- Have proven leadership skills
- Be confident in dealing with escalated calls
- The ability to lead by example
- Have experience of working in a customer service environment
- Have a desire to learn and develop yourself as we have a lot of fabulous training opportunities
- Be a confident communicator and have a passion for helping people
- Have a desire to succeed and contribute within a team environment
You might even
- Have experience of working in motor industry customer service role
- Know a thing or two about putting the customer first
What's in it for you?
- Chance to be part of the successful brand
- A competitive salary
- 21 days holiday (plus bank holidays and your birthday)
- Company pension scheme
- Fantastic development opportunities
- Chance to be part of a fun vibrant team
APPLY NOW
![](https://counter.adcourier.com/R2VtbWEuQmlsbGluZ3MuNzkxNDcuMTEwODZAYnJvb2tzdHJlZXQuYXBsaXRyYWsuY29t.gif)
![Ctas Bar Figure](/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBenRZSlE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d76c83c6da4153b040645923f774432014c82d21/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdDVG9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2QzNKbGMybDZaVWtpRGpJd01EQjROekl3WGdZN0JsUTZER2R5WVhacGRIbEpJZ3REWlc1MFpYSUdPd1pVT2dsamNtOXdTU0lSTWpBd01IZzNNakFyTUNzd0Jqc0dWQT09IiwiZXhwIjpudWxsLCJwdXIiOiJ2YXJpYXRpb24ifX0=--e8826e688bd09d774a6198b55cdb18f744421bfe/ctas-bar-figure.jpg)
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team