Job Description

Position: Customer Service Representative
Salary: £22,000 - £28,000 per annum (depending on age) + Benefits
Location: Peterborough
Type: Full-time, Temp to Perm
Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7 - Must be fully flexible)

Benefits:

Full-time, permanent roles available with a competitive salary, following successful completion of initial temporary period
Comprehensive training and ongoing support to ensure your success
Free on-site parking
Monthly incentives
A range of additional company benefits

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Representative in Peterborough.

Our client provides emergency control services in various scenarios, exceptional communication skills will be key to ensuring smooth interactions.

Key Responsibilities:

* Delivering a friendly, customer focussed service utilising excellent communication and active listening skills.
* Accurately documenting customer interactions and making detailed reports
* Using third-party CRM systems to log customer requests and information
* Ensuring adherence to PCI compliance guidelines and company protocols
* Managing a variety of tasks and prioritising effectively to meet customer needs
* Building and maintaining positive relationships with clients, customers, and engineers

Person Specification:

* Must be flexible and able to work any shifts in a 24 hour period including early and late hours, nights and weekends. A rota will be issued 2 weeks in advance.
* Strong communication skills and a friendly, approachable manner
* Attention to detail and a problem-solving mindset
* Excellent customer service and active listening skills
* Ability to thrive in a fast-paced and dynamic environment
* Positive attitude, reliability, and willingness to learn

Brook Street NMR is acting as an Employment Business in relation to this vacancy.