Job Description

Brook Street Recruitment is working with our client in Derry/ Londonderry to recruit a new full time and permanent Customer Service Internal Sales Representative

The Customer Service Internal Sales Representative is a central point of contact between external Customers and the company.

Responsible for providing first class sales support to the company Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.

In this role you are responsible for:

• Managing all aspects of order entry, order processing and order shipment
• Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
• Maintaining customer records to include weekly reporting on order status
• Preparation of reports for internal / external sales meetings and customer visits
• Preparing and issuing quotes for their portfolio of House Accounts
• Identify and target new opportunities within their House Accounts
• Log and respond to Customer score cards / Performance Metrics
• Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
• Working with Buyers and Planners to achieve on-time customer deliveries
• Complying with and supporting all Health, Safety & Environmental programs, policies and procedure
• Performing any other job-related duties and responsibilities as may be assigned

Essential Criteria:

• GCSE Maths & English (or equivalent)
• 2 year's demonstrable Customer Services experience
• Strong organisational skills and attention to detail
• Ability to demonstrate excellent relationship building skills
• Excellent communication skills, both written and verbally
• Excellent IT skills including use of MS Office & Excel

Desirable Criteria

• Experience working within a global Company
• Previous experience with SAP

This is a site-based role, 38 hours per week Mon - Fri 08:00 - 17:00 & 08:00-12noon on Friday, there is no flexibility.

Salary can be discussed on application - send your CV and Cover Letter explaining why you think you are a fit for the role via the apply link Please note cover letter is essential