Job Description

My client is recruiting for Customer Service assistants to join their busy team !
3 Months in office then Hybrid working
MON-FRI 9-5
£11.27 PER HOUR
Leeds - Phoenix House, Topclife Lane, WAKEFIELD WF3
Full Time 37.5hrs

Our team is a solid starting point for anyone looking to progress into other roles though out NHS SBS and Sopra Steria, with Personal Development greatly supported and encouraged.

We are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.

We want someone who is a strong team player, who can think outside the box, consider other ways of doing things and strive towards excellence.

A typical day would be dealing with 40-50 calls (once fully trained and in the job for 3-6 months) and the days can be mixed up with time dealing with webform queries or phones, dependent on availability.

Our training consists of 3-4 weeks classroom-based theory and is mixed up with buddying with team members to listen to live calls, use of the systems to learn navigations and role play to prepare you to go live on the phones and webforms.

We ask that people that join the team work in the office for the minimum of the first 3 months so we can offer full support as you learn the job and allow you to feel part of the team and get to know the current team members. After this time, we can offer flexibility with a mixture of home and office work.


Key Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and priortise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Essential Skills
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedur

To Apply please contact -