Job Description

Brook Street are currently recruiting for temporary Inbound Customer Service Centre Agents to work for The Driving Standards Agency (DVSA) based at Quorum Business Park.

Working Monday to Friday you will be required to work 37 hours per week between 8am - 6pm. Attractive office hours and on site car parking- where possible, this is an excellent opportunity for someone looking to work within a government department.

Assignment: Starting in January 2025
End date - 31st March. Potential to be extended & opportunity to apply for a fixed term role within DVSA
Rate of Pay: £13.04 per hour - Weekly pay
Hours: 37 per week, Monday - Friday
Location: Quorum Business Park, Newcastle - NE128AU
Working arrangements: Fully Office Based from Quorum Business Park

The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

Duties include, but are not restricted to:

• Handle internal telephone calls from other departments and email correspondence
• Deliver a consistent and productive service to both internal and external customers.
• Ensure all administrative work is completed and recorded accurately.
• Use information resources to support customer service.
• Keep up to date with current procedures and practices.
• Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
• Promoting and respecting team working ethics by building good working relationships using co-operation and discussion.
• Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives
• Suppor the promotion of DVSA'S digital services
• Ensure all Admin tasks are completed and recorded accurately
  
  Key Skills:

• Good written and communication skills
• Ability to handle challenging enquiries
• Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
• Prioritise workloads to aid productivity
• Experience in a customer facing environment
• Manage time effectively

Benefits:

In return for your work and commitment, working for Brook Street can offer you some fantastic benefits:

• The opportunity to join and work in the Public Sector
• Learning and development opportunities to grow your career
• Competitive salary
• 28 days Annual Leave per year (pro-rata)
• Wide variety of flexible benefits and working options to suit your lifestyle
• Full training and induction

About Us
We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.