Job Description

Customer Service Agent- April 2025 Start

Location: Southampton
Salary: £25,000 - £28,000
Employment Type: Full-time permanent
Hours: 37.5 hours per week, between 8:00am - 8:00pm Monday to Thursday, and 8:30am - 5:00pm Friday. Currently, 1 Saturday per month (9:00am - 2:00pm) and bank holidays, depending on business need.

We're partnering with a leading company in the [industry] sector to recruit a passionate and dedicated Customer Service Agent to join their dynamic team in Southampton. In this role, you'll receive comprehensive training and support to help you provide exceptional service to customers, assisting them with personalised and sustainable repayment solutions in a respectful and empathetic manner.

What You'll Do:

• Communicate Effectively: Handle inbound and outbound calls, emails, and SMS to support customers and third-party organisations.
• Manage Accounts: Collect payments, resolve queries, and address customer concerns.
• Offer Tailored Support: Provide empathetic and personalised solutions to vulnerable customers, ensuring they receive the right level of support.

What They're Looking For:

• Strong communication and negotiation skills.
• A positive and enthusiastic team player.
• Passion for helping others and delivering exceptional customer service.
• Receptive to feedback and a desire to grow professionally.
• Comfortable using technology and learning new systems.
• Previous experience in finance or regulated sectors is an advantage, but not required - full training will be provided.

Why Join their Team?

• Bonuses: Performance-based bonuses paid quarterly.
• Work-Life Balance: Enjoy a 5 p.m. finish every Friday.
• Generous Holidays: 22 days annual leave, plus bank holidays (up to 25 days with service).
• Comprehensive Benefits: Life cover, dental plans, pension contributions, and more.
• Additional Perks: Discounts, free GP and counselling services, and employee referral rewards.
• Career Development: Ongoing coaching, training, and career progression opportunities.
• Social Events: Regular team-building activities, parties, and celebrations.

If You're Interested please click apply now.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.