Job Description

Customer Service Agent

We're looking for a Customer Service Agent to join our dynamic team. You'll receive training and tools to deliver exceptional service, understanding customer's unique financial and personal circumstances to provide sustainable repayment solutions with integrity.

What You'll Do

• Communicate Effectively: Handle inbound/outbound calls, emails, and SMS with customers and third-party organisations.
• Manage Accounts: Rehabilitate loans, collect payments, resolve queries, and address issues.
• Offer Tailored Support: Help vulnerable customers with personalised solutions and support.

What We're Looking For

• Strong communication and negotiation skills.
• A team player with a positive, enthusiastic attitude.
• Passion for helping others and providing outstanding service.
• Openness to feedback and eagerness to grow.
• Comfortable using technology and learning new systems.

Experience in finance or regulated sectors is a plus, but not required - we'll train you to succeed!

Why Join Us?

• Bonuses: Quarterly performance-based bonuses.
• Work-Life Balance: 5 p.m. finish every Friday.
• Holidays: 22 days plus bank holidays (up to 25 days with service).
• Comprehensive Benefits: Life cover, dental plans, pension, and more.
• Perks: Discounts, free GP and counselling services, and referral rewards.
• Career Development: Ongoing coaching, feedback, and training.
• Social Events: Enjoy team-building activities, parties, and more.

Make a difference while growing your career - apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.