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Customer Service Advisor

  • Location:

    Leicester

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £22500.00 per annum

  • Contact:

    Caitlin Gibson

  • Contact email:

    [email protected]

  • Job ref:

    BBBH383717_1729514845

  • Published:

    2 months ago

  • Expiry date:

    20/11/2024

Job Description

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch
BASED IN LEICESTER

Role Purpose:

  • Complete the day to day duties within the department
  • Provide excellent customer service on the telephone, face to face and via email
  • Manage customer accounts

General Role Description:

  • Process purchase orders on SAP
  • Manage customer accounts and build good working relationships
  • Handle incoming calls and resolve queries
  • Follow processes and procedures within the department
  • Work to deadlines, Prioritise work load and multitask
  • Provide customer back order reports on a weekly basis using the reporting system on SAP
  • Manage the "info" box, providing customers with an efficient online response to queries via email
  • Stock Checks, Pricing and product lead times

Person Specification:

  • Self-motivated
  • Passionate about giving excellent customer service
  • Good organisational skills
  • Pleasant and efficient telephone manner
  • Helpful attitude
  • Desire to learn and progress to more advanced duties
  • Excellent attention to detail

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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