Customer Service Advisor
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Location:
Norwich
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Sector:
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Job type:
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Salary:
£23000 - £25000 per annum
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Contact:
Peterborough Branch
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Contact email:
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Job ref:
PET/672678_1708948643
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Published:
6 months ago
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Expiry date:
27/03/2024
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Startdate:
06/11/23
Job Description
Brook Street have a fantastic opportunity for an organised, strong communicator within a Customer Service department with a well-known brand within Norwich.
We are looking for a candidate with a can-do attitude, who possesses great organisation skills, attentive to detail and who can work as part of a team but also can work off their own initiative.
Salary - up to £25,000
Location - Heigham Street, Norwich - Office based
Hours - 8am to 5pm or 9am to 6pm (42hours a week), 1 in 4 Saturdays 9am to 1pm
Start date - ASAP
Benefits
- 30 days annual leave including bank holidays
- Continuous training and career progression opportunities
- Pension Scheme
- Free Parking on site
- Life Insurance
- Staff product discounts
Main Duties
- Taking inbound calls and being a first point of contact for customers calling into the business, handling enquiries efficiently
- Transfer calls to correct departments within the business
- Making outbound calls to customers already on the existing database to make appointments and give updated information
- Update system with relevant information and keep up to date records of customer's profile
- Provide a professional and supportive first-class service
- Any ad-hoc office administration may be required
Apply now to be considered or give Kara at Brook Street a call for further information 01733 410 815
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