Job Description

CUSTOMER SERVICE ADVISOR

LICHFIELD, WALSALL

SALARY £22,000 - £25,500

My Client, is a truly global business, with franchise owners operating in countries as diverse as Sweden and Australia and agents in countries as far as the USA and China. The market leader in their sector, and recently named "International Superbrand" at the prestigious British Franchise Association awards, we know that our success is due in part to the dedication of our highly skilled team of customer service advisors, and their inimitable ability to forge highly effective, long-standing customer relationships.

In this varied and exciting role, you will make a real difference from day one, supporting our network of franchisees, national accounts customers and consumers, taking the time to get to know them and build sustainable business partnerships. You will use the knowledge and expertise, acquired through a comprehensive and structured learning and development programme, to guide your customers through all stages of their experience.

Our Customer Service Advisor will:

• Manage and respond to incoming calls, emails, and online chats
• Strive to deliver world class customer service to Franchisees, National Accounts, and Customers
• Develop technical and product knowledge to share with our Franchisees, National Accounts, Customers, and Customer Service colleagues
• Manage customer order portals, pricing updates and export administration

Our Customer Service Advisor will have:

• Experience in a telephone-based customer service role
• A positive, 'will-do' attitude
• Excellent communication skills with a calm, composed manner
• Customer Relationship/customer account management experience
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• A desire to learn and develop product and technical knowledge
• Confident IT skills including MS office
• Interested in all things motive and comfortable being practical and hands on (Desirable)
• Comfortable with occasional travel between around Walsall

Benefits:

• Salary of £22,000 to £25,500 depending on experience
• Permanent contract of employment
• Company-wide training programme to develop key skills and a supportive and friendly team
• 25 days holiday, plus bank holidays
• Staff purchase scheme - take home products for FREE
• Non-contributory private health care and critical illness cover
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme
• A varied and autonomous role with a financially stable business

If you are looking for an exciting and varied role, with the opportunity to learn new skills, work as part of a great team, and make a difference every day, then we really look forward to hearing from you.

Screening will commence immediately, due to volume of applications only shortlisted CVs will be contacted

Thank you, good luck