Job Description

My NHS client are looking for Customer Service Representatives to join their team.
Must be available to start asap.
Monday to Friday 0900-1700- Hybrid working pattern
Bristol- BS1 5UE

You will be responsible for the transaction processing services to one or a number of clients. You will be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.
Key Responsibilities

Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work on a daily basis.
Maintain and update information held on a data base or manually.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Essential Skills

Attention to detail
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

If you are looking for a new role and available to start ASAP. Please apply today or call Zoe on 07515325187.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.