Job Description

Location: Bridge House, Newcastle or Hybrid Working - Must have a suitable working from home environment.

1st Office based training - 3rd October - must be available on this date to go into the office

Service Area: Patient Services

Contract: Full-time 37.5 hours a week (Temporary) Mon-Fri with occasional OT offered on Saturdays.

Pay: £11.67ph

About the Role:

Are you detail-oriented, empathetic, and passionate about making a positive impact? We are seeking an EIBSS Assessor to join our team in supporting beneficiaries of the England Infected Blood Scheme (EIBSS). In this role, you will examine and interpret confidential applications for support, working closely with medical experts to ensure fair and accurate outcomes. You will also manage sensitive enquiries from beneficiaries and medical professionals through various communication methods.

Key Responsibilities:

• Assess applications from EIBSS beneficiaries accurately and fairly, ensuring all necessary information is gathered.
• Calculate entitlements for beneficiaries, working closely with finance to ensure timely and accurate payments.
• Maintain accurate records of assessments, statistics, and data as required for reporting purposes.
• Respond to beneficiary complaints and queries, both written and verbal, providing clear and professional communication.
• Manage your workload effectively, meeting internal performance targets and ensuring compliance with service standards and data protection.
• Handle technical queries from beneficiaries and liaise with external organizations such as medical professionals and advisory services.
• Tailor communications to the individual needs of beneficiaries, ensuring high levels of customer service.
• Use your initiative to make informed decisions, with support from your manager or technical experts when required.
• Perform other administrative tasks such as opening post, processing applications, and supporting the team as needed.

Requirements:

• Strong attention to detail and ability to assess complex information.
• Excellent communication skills, both written and verbal, with an emphasis on customer service.
• Ability to manage your workload independently, working within agreed timelines and policies.
• Experience with handling confidential and sensitive information.
• Proficiency in Microsoft Word and other office systems.
• Commitment to working in a diverse and inclusive environment.
• Why Join Us?

As an EIBSS Assessor, you'll be part of a supportive team making a real difference in the lives of those impacted by NHS infected blood or blood products. We offer hybrid working options and a role that contributes to the well-being of beneficiaries across the country.

Apply Now:

If you're ready to make a meaningful impact and work within a dynamic healthcare environment, we encourage you to apply.

Please also complete the assessment link attached if you would like to proceed - https://forms.office.com/r/2SF6dkft4V