Job Description

My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Divorce Service Line. This is a temporary role for 6 months, Monday to Friday. They require support for the service line between 10.00am to 6.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr.

Please note the start date of this role is 14th October 2024, please apply if you are able to start on this date and have very minimal prebooked leave within the first 8 weeks of the start.

This is a telephony Customer Advisor role, where you will be the first point of contact for users requiring updates or signposting regarding their applications and/or any court cases.

You will provide an accessible and inclusive service to service users (members of the public and professional users), providing clear signposting and guidance, providing information to resolve their queries, processing and updating high volume case details accurately and efficiently. You will be dealing with the short-term needs of service users.

This role is within a contact centre and is telephony-based, therefore you must be comfortable spending a large proportion of your day on the telephone talking to service users. The role is equally administrative supporting case progression. Applicants should have a sound competency/experience of using computer-based software. Applicants should have a resilient and confident nature and be able explain the process, so customers understand fully what to expect.

Applicants would ideally have some contact centre experience, however, those with strong customer service skills will be considered or those that wish to have a career change into a telephone-based role.

Please note you will receive an 8 week on site induction through their training academy to allow you full training and support for the role. Training hours are from 9.00am to 5.00pm fully onsite.

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply directly. Due to the volume of applications, it may not be possible to reply to everyone