Job Description

Brook Street is working with our Belfast client on the Airport Road to recruit a Credit Controller to join their team

The primary purpose of the role is to ensure prudent and necessary business decisions are made in a timely manner to manage the company`s credit risk.

The Credit Controller`s responsibility is to follow department procedures to maximise cash flow. The role requires the ability to identify trends across their given customer portfolio and to act appropriately and decisively.

Job Responsibilities include

• Manage assigned customer ledger with care and dedication. Ensuring smooth account management and timely payments within agreed credit terms, by maintaining regular customer contact via telephone and email.
• Efficient management of CRM queues to respond to internal & external queries.
• Monitor bad debt experience accounts on your assigned ledger, identifying accounts that may require additional attention or are at higher risk of bad debt exposure.
• Engage in negotiations and reach agreements on payment plans with customers.
• Issue credit notes & with precision and attention to detail.
• Secure payments by card via telephone, maintaining precision and accuracy throughout the transaction.
• Work with minimum supervision on collection of overdue debts.
• Actively promote a customer-centric approach whenever possible, with particular focus on promoting the benefits of Direct Debits and the company Automatic Top-Up Service.
• Work closely with the sales team to ensure that outstanding debts are collected promptly, and any customer concerns are addressed efficiently.
• Gather all necessary information to assess the creditworthiness of new and existing customers, making informed decisions and credit term recommendations to the team.
• Ensure that our credit management policies are followed diligently, helping to maintain a healthy financial environment for the company

Criteria

• Someone who will be keen to learn and develop within a progressive Finance Department.
• A strong demonstrable track record of having operated within the Finance department.
• Minimum of 5 GCSE passes at grades C or higher including English & Math`s or equivalent.
• Preferably 2+ years of experience in credit control and debt collection, although a passion for learning and a positive attitude are essential.
• Strong Excel skills and comfortable navigating excel spreadsheets and maintaining databases.
• Experience of Business Central would be an an advantage.
• Exceptional customer service skills on a consistent basis.
• Confident communication and negotiation skills - Must be professionally assertive when required.
• Team player that can equally work independently or collaborate with a team to achieve common goals.
• Proficient in reconciling accounts, meticulously analysing, resolving queries and discrepancies.
• Capable of working in a methodical and structured manner.
• Attention to detail, trustworthy and reliable.

Salary will start on £28,000 per year
Working Monday to Friday 09.00am and 17.00pm

Please send CV to Colleen Farquharson via the link