Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.


Our public sector client based in Stoke on Trent city centre are recruiting for a court usher (Band F) to join their team as a temporary employee. This is currently a temporary role, with a good chance of being extended. This is a full-time role, 37 hours per week, Monday - Friday. Your usual working hours will be around the hours of 8am - 4pm, 9am - 5pm. Your start and finish time will be dependent on business needs. The pay rate for this role is £11.44 per hour, paid on a weekly basis.

Due to the nature of the role, this is fully onsite with no hybrid or work from home opportunities.

As a court usher you will be responsible for a smooth running of the courts. Fantastic customer service skills will be required for this role, you will be speaking with people from all walks of life. Your day-to-day duties will include:
- Setting up the court rooms (water, pads, pens etc)
- Ensuring correct schedule for the court rooms
- Collating court files and papers
- Giving directions to court rooms
- Recording outcomes
- Data entry

Candidates with strong face to face customer service experience will be considered for this role.

Due to the nature of the position, the successful candidate will be subject to an enhanced DBS check (free of charge).

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.