Job Description

Are you an experienced Supervisor with experience of the Facilities Management industry? If so my Halifax-based client is looking for a Compliance Team Supervisor, this is a full-time office-based role working 40 hours a week.

Main duties

• During periods of staff absence ensure that customer service levels are maintained and clients work is efficiently processed
• To ensure Team and Department targets and performance measures are met
• To provide cover when necessary for immediate Manager
• To assist, as appropriate any first line disciplinary action in line with the company's processes and procedures
• To assist in the control of the Departments bonus incentive scheme
• Assist in the monitoring and control of the Department's performance against company and client KPI's with the aim of achieving continuous improvement - to be specified
• To assist in the development of the Helpdesk Procedure Manual to set out best practice and act as a training aid
• Team training/development
• Customer Service - you will be responsible for a small number of clients

Experience Required

• Preferable 3 years' experience in a customer service role within the compliance or reactive maintenance business sector
• A good understanding of compliance disciplines and certification requirements
• Competence in using the Microsoft Office package for data retrieval and reporting purposes
• Attention to detail and ability to multi-task when under pressure
• Ability to learn new client systems and provide the relevant team training
• Good sickness/absence record (within Company expectations)
• Proven ability to take the lead dealing with all aspects of client and subcontractor queries using actions in line with company policy / escalation process
• Ability to delegate effectively where appropriate
• Communicate effectively to both senior management and team members
• Ability to implement change effectively within the dept. and team
• Ability to effectively manage your team's workload to ensure excellent customer service is delivered at all times

Company Benefits

• 21 days holiday plus stats (plus annual buyback scheme)
• Monthly bonus scheme
• Life Assurance
• Medical expenses and health support through medicash platform
• Cycle to work scheme
• Gym membership discount
• Free parking
• Childcare Vouchers
• Retail discount

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.