Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Brook street are recruiting for an Call handler to work in Loughborough city centre.

This a temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.30am - 5.30pm

Pay rate: £11.59 per hour for the first 12 weeks and after 12 weeks this increases to £11.88 per hour

The main duties of the role are as follows:
The HMCTS contact centre at Loughborough is a busy centre that operates a centralised telephony service for courts receiving up to 10,000 calls per week in relation to Civil Claims through the County Court.

-Processing and updating high volume case details accurately and efficiently.

-Providing information to resolve their queries

-Deal with short term needs of service users

-Provide an accessible and inclusive service to service users ( members of the public and professional users)

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.