Job Description

Position: Call Centre Representative
Location: Wilmslow
Job Type: Full-Time
Salary: £13.19 per hour
Application Deadline: Friday 23rd August

Are you an experienced call centre professional looking for a new challenge? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we want to hear from you!

About Us:
My data protection company committed to providing top-tier service to our valued clients. Our call centre team plays a vital role in ensuring customer satisfaction by resolving queries, providing support, and building strong client relationships.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Resolve customer queries, issues, and complaints with accuracy and efficiency.
• Process orders, returns, and service requests according to company protocols.
• Maintain accurate records of customer interactions and follow-up actions in the CRM system.
• Achieve performance targets, including call handling metrics and customer satisfaction scores.
• Work collaboratively with team members and other departments to resolve complex cases.

Essential Requirements:

• Previous call centre experience is vital - Minimum of 1 years in a customer service or support role within a call centre environment.
• Excellent communication skills, both verbal and written.
• Ability to handle high call volumes while maintaining attention to detail.
• Strong problem-solving abilities and a solution-oriented mindset.
• Proficiency in CRM software and Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A positive attitude and a commitment to delivering outstanding customer service.

Preferred Qualifications:

• Experience in call centre industry

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive, team-oriented environment.
• Flexible scheduling options.

If you have a proven track record of success in a call centre environment and are ready to take the next step in your career, we would love to hear from you!

How to Apply:
Please submit your CV and a cover letter detailing your relevant experience as soon as possible

Note: Only candidates with previous call centre experience will be considered for this role.