Job Description

Quality Assurance Officer
Job Description
Grade: Admin Officer (AO)
Location: Southport, PR8 2HH
Office Based: Hybrid could be accommodated dependant on business needs
Hourly rate: £12.84
Working Days/Hours: Monday to Friday 8am -4pm (37 hours per week)
Brook Street in partnership with the HMPO has a fantastic opportunity to join their GRO Team.
Daily Duties/Responsibilities:

• Inputting, verifying and retrieving information from both manual and computer based systems.
• Quality assurance of work within the teams including monitoring productivity.
• Managing workflow, monitoring work, maintaining or deploying resource as required whilst identifying and resolving potential problems.
• Investigating and following up queries using all information, systems or work tools available.
• Work effectively within a fast paced multi-tasking team based environment to achieve team goals/targets.
• Working flexibly and providing support to other operational colleagues / areas as required.
• Resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement.
• To take responsibility for one's own personal attendance, performance and development.
• To demonstrate and promote HMPO Values in all areas of work, and adhere, without question, to HMPO policies and procedures
• Verifying information
• Quality checking

Experience/ Skills

• A sound knowledge of Microsoft Office applications.
• Computer literate is essential
• Flexibility as role involves working in different workstreams

Training:
The Passport Office require 100% office attendance for the duration of a 4 week training period. After this period Hybrid could be accommodated dependant on business needs
Please note that no annual leave will be permitted during the 4 weeks of training.
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.