Job Description

• Provide administrative support by undertaking a range of administrative tasks such as file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters, serving decisions, dealing with complaints and dealing with customer enquiries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Making and demonstrating well-judged decisions.
• Prepare and make case files decision ready for casework, or for appeals or removal processes.
• Work closely with colleagues and contributing to maintaining comprehensive support to the DMU
• Additional duties within the scope of the grade may vary dependant on business needs.

Essential skills and experience:

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work
• Team working
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery

Desirable skills and experience:

• Experience in work flow duties including data entry activities and providing administrative support at various stages of the customer journey to ensure deliver of an efficient service.

Training:

Training is 2 week period: Monday- Friday 09:00 AM-17:00 PM and office based.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.