Job Description

Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and some computer literacy (full training will be provided).

Brook Street are proud to advertise a temporary position for an Administrator role for MOD - location: Imjin Barracks, Innsworth, Gloucester

Division: Defence Business Services (DBS) Pillar - Armed Forces & Veterans Services - DBS Team - MOD Medal Office

Primary Job Purpose(s): Medal Assessing

Deliverables:

• Accurate Medal Assessments
• Customer Focus
• Despatch of medallic recognition

Responsibilities:

The Temporary Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgment in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to:

1. You will be required to provide support to the team leaders for the end-to-end process of the issuing of medals/awards; duties include:

a) Data Entry - Transcribe application details onto database and IT systems (as applicable)

b) Assessments: Interrogate systems to validate entitlement to specific medal

c) Approvals: Checking colleagues' assessments before progressing applications to final stage before dispatch

d) Record Management: Filing, preparation of records for scanning and document disposal

e) Customer Correspondence: Respond to letters, telephone and email enquiries from Service Personnel, veterans and their families regarding eligibility of the award(s)

2. Provide support to the Stock, Engraving and Despatch area, duties include:

a) Checking quality levels of stock

b) Manual handling: Packing of medals in bulk to despatch to Units, or individual medals for Veterans or former eligible MOD personnel

c) Despatching: Preparing nominal rolls, address labels and delivery rolls to enable either courier/postage or collection of medals

Essential:

• A good understanding of IT as applications are processed through networked PC's using bespoke databases and MS/Oracle based software packages.
• Knowledge of MS - Word & Excel

Pay rate: £12.50/hour, this role is full time (up to 37 hrs per week)

Location: Imjin Barracks, Innsworth Lane, Innsworth, Gloucester, GL3 1HW

Start date: Asap, vetting pending

End date: on going temporary assignment until 27/09/2024, extension possibility

*The offered candidate is subject to a basic DBS , 3 years activity check & SC clearance

If interested, please contact us asap and ask for Claudia

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.