Job Description

We have a fantastic new job opportunity that has arisen working for the NHS! If you are looking for an exciting new job opportunity, then look no further.

You will be working amongst a brilliant team within the NHS who will support you and help you strive within the business.

This role is full time and based in the Newcastle offices in an accessible location right in Newcastle city centre.

Start date for these roles will be 27 May 2024.

Job purpose:

Responsible for processing and input of patient's details onto computerised systems for applications/payment for several different NHS services. Also responsible for making refund payments, checking patient exemption and entitlement, and contacting customers to address queries or to gather further information.
All work should be processed quickly, accurately and fairly, complying with agreed procedures and technical instructions. As a Citizens Services Administrative officer, you will be required to flex between a variety of tasks which could include data entry, analysing and interpreting complex data and communicating with our customers and stakeholders via telephone, email or letter. You'll review and interpret applications, in a timely, accurate and fair manner, in accordance with our internal policies and procedures

In this role, you are accountable for:

1. To process various applications, entering all relevant details onto computer systems.
2. To process payments using different computer systems.
3. To verify patient exemption using different computer systems.
4. To determine whether all required information for processing of applications is available, taking appropriate action to obtain any further necessary details, either from the customer or from the relevant doctor's surgeries, pharmacists, or other medical professionals.

What is on offer?

Hourly rate - £11.67 per hour

The contract is for 37.5 hours a week, shifts based on a Monday to Friday between the hours of 7am to 6pm.

Relevant experience that includes Administration / data entry / office-based roles is preferable.

Must be able to travel to Newcastle City centre.