Job Description

Our Public Sector client based in Birmingham City Centre is currently looking for an Administrative Officer to support their Investigations Team. This will be Monday to Friday, usually 9.00am to 5.00pm. This will be a temporary assignment with the possibility of extension, paying £11.88 p/hr. This is currently a fully onsite role. Please note the start date for this role will not be until towards the middle of January.

Main Responsibilities

You will be responsible for reviewing concerns that come into the client and risk assessing them accurately and in a timely manner, determining whether they have jurisdiction to investigate, or whether the concern needs to be signposted to other appropriate external bodies.

You will provide administrative support including calls to concern raisers, land registry searches, life event verification (LEV) checks, memorandum of understanding requests to the department of work and pensions (DWP), information requests to Primary Care Support England (PCSE) and the drafting and sending of letters to relevant agencies, ensuring the correct information is sought and saved in the correct place.

You will be responsible for multiple cases per day, working to short timeframes, enabling investigations to be concluded quickly to achieve key performance indicators, with the relevant information received.

Additional Responsibilities

Monitor and maintain inboxes and databases including updates and issue resolution.

Record-Keeping, data security and Statistical Analysis.

Acknowledge and adhere to statistical deadlines and act on directions from the team leader as necessary, to help maintain internal data collection.

Required Skills

• Ability to manage and prioritise your own workload to meet objectives.
• Proficiency in Microsoft Applications including Word, Excel
• Ability to identify and analyse relevant information from a variety of sources to support decision making.
• Attention to detail.
• Ability to deal with people at all levels with good written and oral communication skills.
• Ability to work flexibly and at pace to deal with the changing nature of the work.

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.