Job Description

AO Resettlement Casework, Visas and Arrivals team

Job Description
Location: Croydon CR9 2BY
Hybrid 60% Office attendance required scheduled by rota
Hourly rate: £15.92
Working Days/Hours: 37 hrs per week 9am-5pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Experience Needed/desired:

• The ability to multi-task, be flexible, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.
• Well organised, with excellent attention to detail.
• Experience with Microsoft Excel, CID and Atlas

Desirable skills and experience: Experience of working in immigration, asylum or resettlement

List the duties/ responsibilities:

Resettlement Casework, Visas and Arrivals team (RCVA) in Customer Services has overall delivery responsibility for resettlement in the UK. The work is high profile and offers an opportunity to work at the cutting edge of operational delivery. The RCVA Operational Support Team (OST) provide administrative support for various resettlement teams.

Email and Inbox Management:

• Monitor and respond to emails in various inboxes.
• Escalate complex queries.

Data Management and Updates:

• Monitor spreadsheets and databases.
• Accurately record data in operational systems to a high quality.

Document Handling:

• Create folders and upload documents onto SharePoint
• Ensure guidance documents are updated on a regular basis

Case Preparation and Consideration:

• Prepare new applications by carrying out initial checks and data assurance ready for assessment.

• CID/Atlas case creation
• Case consideration for any outstanding in-country cases
• create eVisa accounts post arrival and upon receipt of relevant email address'.

Additional Responsibilities:

• Provide further support to the team with ad-hoc administrative tasks as required.
• Work collaboratively with colleagues in OST and engage fully in the continuous improvement process by suggesting areas for improvement/process changes

Training:
2 week training period, consisting mentoring & shadowing.
Please note that no annual leave will be permitted during the 2-3 weeks.

Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS + CTC (Counter Terrorism Clearance)

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.