Job Description

Role: Administrative Officer
Location: Liverpool L2 9PP - 60% Office attendance required scheduled by rota

Working Hours: Part time, Shift H
10am-2pm Monday - Friday

Training: 2 weeks during the hours of 9:00 am to 17:00 pm and will be on-site

Contract: Temporary, 6-months with the possibility of extension based on performance and demand
Pay rate: £13.85ph

Brook Street in partnership with the Home Office has a fantastic opportunity to join a number of teams working across the Home Office within the Visas, Status, and Information Services command as an Administrative Officer.

Successful candidates will be posted to a team within the Visas, Status, and Information directorate; a diverse and dynamic unit that includes a variety of roles within different areas, as set out below.

Why choose us?

• Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey.
• Join a professional and well-established working environment: Develop yourself in a fast paced yet immensely rewarding workplace where every day brings new opportunities.
• Working in the heart of the Civil Service: Supporting delivery of departmental priorities and providing an excellent customer service.

Candidates will need to work flexibly and adapt to varying roles across different business areas. Successful candidates are expected to dress appropriately for a formal office workplace environment.

Daily Duties/Responsibilities

• Answering telephone calls, live chats and emails in a professional manner.
• Providing a complete and informed response on first contact to all customers.
• Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately.
• Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded.
• Routing calls appropriately based on the information you receive.
• Taking responsibility for your own development needs, proactively maintaining, and building your knowledge of relevant subjects following training.
• Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.

Essential skills and experience:

• Passionate to deliver excellent customer service
• Excellent interpersonal and communication skills
• Be able to work well individually as well as within a team, in a busy working environment
• Excellent telephone skills
• Efficient at using IT systems
• Patience

Role specific requirements:

You will be required to undertake security clearance and a basic DBS for these roles, and it is imperative that you have lived in the UK for the last 5 years, hold a valid passport and be able to provide two proofs of current address documents and a proof of national insurance document in order to apply for this role.
A basic DBS clearance will be completed by Brook Street prior to application for home office security clearance.
No holidays within the first 4 weeks. Virtual and/or face-to-face training will be delivered, and on-line/peer/manager guidance will be provided.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.