Job Description

Job Title: Administration Officer (Court Support)

Location: [Newport]
Salary: [11.59]
Hours: Full-Time
Contract Type: Temporary

11.59ph

Are you a highly organised individual with strong administrative and customer service skills?

We are looking for a detail-oriented and proactive Administration Officer to join our team. This is an excellent opportunity for someone with experience in administration and customer-facing roles, who is eager to contribute to a busy, dynamic environment.

Key Responsibilities:

• Prepare papers and files for court, tribunals, hearings, and meetings, ensuring accuracy and completeness.
• Create and update records on the in-house system, including gathering and entering relevant information.
• Book, prepare, and organize meeting rooms and court hearings.
• Process casework such as court orders, claims, and fines efficiently and accurately.
• Clerk Civil and Family Courts, assisting with administrative duties during proceedings.
• Handle in-person queries at the counter and answer telephone calls, providing professional and friendly customer service.
• Communicate effectively with Judiciary, Magistracy, and other court staff to ensure seamless service delivery.
• Work effectively under pressure and deliver a "right first time" service.
• Assist with other duties as required.

Skills and Qualifications:

• Minimum of 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration Level 2, or relevant administrative experience.
• Proficiency in IT systems, including Microsoft Office 2016. Experience with additional systems is desirable.
• Strong administration skills with a focus on accuracy and efficiency.
• Experience working effectively in a team and communicating clearly with colleagues and customers.
• Ability to work under pressure and maintain high standards in a fast-paced environment.
• BPSS + Basic DBS required.

Additional Requirements:

• Flexibility to work as needed, adapting to the requirements of the role and the team.
• Willingness to assist with additional duties as they arise.

If you're looking for a rewarding role where you can apply your skills and contribute to a well-functioning, customer-focused environment, we want to hear from you!

Apply today to join our team as an Administration Officer and help deliver a high standard of service in our courts!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.