Job Description

My client is currently seeking 12 customer service advisors for their call centre based in Salford Quays.

This role is full time working between the hours of 8am until 5.30pm on a 37 hours working week for a length of 3 months

The salary is £11.88 per hour.

Duties include but not restricted to -

• Handle inbound and outbound calls in a professional and timely manner.
• Resolve customer queries, issues, and complaints with accuracy and efficiency.
• Process orders, returns, and service requests according to company protocols.
• Maintain accurate records of customer interactions and follow-up actions in the internal system.
• Achieve performance targets, including call handling metrics and customer satisfaction scores.
• Work collaboratively with team members and other departments to resolve complex cases.

If you believe that you have the relevant skills for this role then please apply online

Thank you

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.