Job Description

Admin Officer
Job Description
Location: Liverpool, L39PP
HYBRID 60% office based, 40% remote working- office days are scheduled to align with business needs on a rota basis.
Hourly rate: £12.84
Working Days/Hours: Monday to Friday 9am -5pm core hours (37 hours per week)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their UK Visas and Immigration team as an admin officer.
Daily Duties/Responsibilities:

• To produce work and make decisions to a fully effective standard or above. Assessed through feedback from quality samples by SCWs using the Decision Quality Framework (DQF).
• Achieve a minimum Insight productivity rating of '1' per week.
• Manage your case load ensuring applications are concluded to meet the service level agreements.
• Continue to build a culture of continuous improvement and operational excellence.
• Fully embrace Operational Excellence, demonstrating a commitment in supporting the unit in their annual reviews.
• Take responsibility for your own learning and development and contribute to the support and development of others.

Training:
The Home Office require 100% office attendance for the duration of a 6 week training period. Once training has been completed and signed off by a line manager, a 60/40 hybrid policy will begin.
Please note that no annual leave will be permitted during the first 2 weeks of training.
Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.