Job Description

Here at Brook Street Recruitment have a fantastic opportunity for someone who is a strong administrator to work within the Department for Education and are looking to get Admin Officers started 7th October 2024.

Brook Street are proud to be working in partnership with the Department for Education, based in Darlington. We are recruiting for Admin Officers (Temporary) on a full-time basis.

The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England.

The Role:

• Assignment Start Date: ASAP - This role will either run until 29/11/24 or 25/01/25 - There is also potential to return throughout the year for a number of intakes
• Rate of Pay: £12.43 per hour
• Hours: 37 per week, Monday - Friday - (Monday to Thursday 8.30am-4.30pm Friday 8.30am-4pm)
• Location: Bishopgate House, Darlington
• Working arrangements: Hybrid Working from Home 2 Days Per Week and from Darlington Office 3 Days Per Week

What your primary duties can include:

• Responsible for interacting with external customers (local authorities and schools)
• Performing tasks such as taking calls, making telephone calls (at peak times this can be extremely high volumes) dealing with Service Request Forms (SR Forms) from external customers and trying to resolve their queries, escalating issues to their manager.
• To provide efficient, customer focused Service Desk support service to data providers and partners which conforms to Departmental and data Operations standards and procedures. To ensure all Data Operations performance indicators, service level agreements, security standards and responsibilities under Data Protection Act 2018 and GDPR are met.
• To collect and process complex survey returns, analysing origins of errors in returned data. Contacting relevant data providers to explain problems and obtain corrective information. This must be completed according to Data Operations procedures and quality standards, in order to ensure the delivery of datasets to the quality and timescales specified by internal customers in their requirements.

To apply for this post, you will:

• Must be comfortable with the high volume of telephone work that is required
• Strive to produce work that is of the highest quality and look for ways to help others
• Strong administration skills
• Must be confident and have experience in using Microsoft Packages
• Good Literacy/Numeracy skills
• Have strong communication and interpersonal skills both oral and written
• Be proactive, taking ownership and accountability for decisions and commitments
• Have the ability to solve problems and be resilient
• Have strong planning, time management and organisational skills
• Candidates must have the facilities to enable them to work from home - E.g. A secure internet access; a comfortable working space which would enable work to be undertaken of a sensitive nature i.e. no shared spaces.

Benefits:

In return for your work and commitment, working for Brook Street can offer you some fantastic benefits:

• The opportunity to join and work in the Public Sector
• Learning and development opportunities to grow your career
• Competitive salary
• 28 days Annual Leave per year (pro-rata)
• Wide variety of flexible benefits and working options to suit your lifestyle
• Full training and induction