Job Description

We are hiring Admin Officers !

Location: Solihull, B91 3RT
Salary: £12.84 per hour with 15% additional on your baseline salary. This is reviewed annually.
Contract: Temporary, 6-months
Hours: Annualised Working Hours with various shifts. Earliest start is 7:45 am and the latest start is 11 am. The working day is 7 hours and 24 minutes with an additional hour for lunch. You are required to work 17 Saturdays in a year and you will get one day off during the week as a rest day to compensate for Saturday working.

Why choose us?

• Developing a career in the Civil Service
• Exciting, challenging and rewarding place to work

Brook Street in partnership with Home Office has a fantastic opportunity to join the Family and Human Rights Unit in a front facing customer service role.

Essential skills and experience:

• Strong customer service
• Proficient in IT systems; Microsoft 365
• Confident with using computers and hardware such as keyboard and mouse
• Flexibility as you may need to stay later than shift end times and shift changes can occur at short notice
• Strong oral and written communication skills
• Analysing data
• Decision-making
• Reviewing guidance
• Office-based background
• Working as part of a team - team sizes vary from 10 to 30 members

Training:

No holidays in the first 4 weeks. Training: up to 4 weeks in the office.

You will need a valid passport, 2 x proofs of address, proof of NI, and must have been living in the UK for the last 5 years.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is already a Share Point created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.

PSR: Guaranteed Interview Scheme (GIS) (sharepoint.com)