Job Description

Brook Street is proud to represent a prominent company in the procurement solutions industry, seeking a dedicated Helpdesk & Accounts Administrator to join their vibrant team in Portadown, Northern Ireland. This full-time, permanent position.

Key Responsibilities

• First Point of Contact: Serve as the initial contact for inquiries and troubleshooting, ensuring a positive experience for all users.
• Account Reconciliation: Conduct supplier account reconciliations to maintain accurate financial records.
• Data Entry: Manage purchase and sales ledger data entry, ensuring timely and precise updates.
• Internal Portal Updates: Regularly update the internal portal with relevant information and changes.
• Supplier Coordination: Build and maintain relationships with suppliers, ensuring compliance with processing requirements like purchase orders and invoicing standards.
• Helpdesk Management: Oversee the helpdesk operations, logging and resolving issues related to user access, supplier queries, and order statuses.
• Supplier Onboarding Support: Assist in the onboarding process for new suppliers by providing necessary guidance and training.
• Internal Liaison: Collaborate with various internal departments to ensure efficient supplier operations and communicate essential updates.

Experience and Qualifications

• Technical Skills: Familiarity with the Xero accountancy package is advantageous.
• Organisational Skills: Exceptional organisational abilities with a talent for multitasking and prioritising tasks effectively.
• Customer Service Experience: Proven background in a customer service or helpdesk role, demonstrating strong communication and relationship-building skills.
• Educational Background: Minimum education of GCSE level or equivalent.

Desirable Attributes

• A proactive approach to problem-solving and a commitment to delivering excellent service.

If you are an organised and motivated individual ready to contribute significantly to a dynamic team, we encourage you to apply for this exciting opportunity! For further information, please reach out to Jake Knocker

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.