The Future of Contact Centre Starts Today

Futureproof your contact centre operation with Brook Street.

With the introduction of AI, over two-thirds (70%) of contact centre managers predict an increase in the number of agents over the next decade as frontline teams adapt to their new role as brand ambassadors while embracing the growing complexity of customer enquiries. With over 32 customers within the contact centre space, dedicated contact centre specialist consultants nationwide and over 50 years experience in the industry, Brook Street is the ideal partner to help you navigate the ever growing and diversifying Contact centre hiring landscape.

Blog: Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all

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Podcast: Unveiling the Hidden Potential of Contact Centres: Attracting and Developing Tomorrow's Talent with Julia Morgan​

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Capabilities Document: Futureproofing your contact centre operation with Brook Street​

With more than 86% (Digital Banking Statistics) of the UK market banking online and more than 80% (Statista) of the UK consumer population shopping online, the need for remote resolution is actually growing! However the skills base needed to resolve these customer queries is changing and the knowledge needed to acquire these skills and future proof your business is something that will be the difference between success and failure in the market for most businesses.

To find out how Brook Street can help you future proof your contact centre, get in touch now.

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