The Future of Contact Centre Starts Today

Futureproof your contact centre operation with Brook Street.

With the introduction of AI, over two-thirds (70%) of contact centre managers predict an increase in the number of agents over the next decade as frontline teams adapt to their new role as brand ambassadors while embracing the growing complexity of customer enquiries. With over 32 customers within the contact centre space, dedicated contact centre specialist consultants nationwide and over 50 years experience in the industry, Brook Street is the ideal partner to help you navigate the ever growing and diversifying Contact centre hiring landscape.

Blog: Building contact centres of choice: Creating rewarding, balanced and fulfilling workplaces for all

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Podcast: Unveiling the Hidden Potential of Contact Centres: Attracting and Developing Tomorrow's Talent with Julia Morgan​

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Capabilities Document: Futureproofing your contact centre operation with Brook Street​

With more than 86% (Digital Banking Statistics) of the UK market banking online and more than 80% (Statista) of the UK consumer population shopping online, the need for remote resolution is actually growing! However the skills base needed to resolve these customer queries is changing and the knowledge needed to acquire these skills and future proof your business is something that will be the difference between success and failure in the market for most businesses.

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"As a business, we have always received very strong quality of candidates from Brook Street along with excellent communication and the speed of response to our requests has meant that we’ve had regular engagement about candidate availability which helped with at times challenging timescales. One thing I wanted to highlight was that the support we received form Brook Street made it feel like our recruitment needs were a shared goal." Mark Jones Financial Assistance Manager MotoNovo Finance	​	"Brook Street are a long-standing provider of our high-volume contact centre staff. They show passion, commitment, and efficiency to support us with our demanding business requirements. The Consultants are a pleasure to work with and we recommend them as a trusted provider of high-volume recruitment."
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To find out how Brook Street can help you future proof your contact centre, get in touch now.

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