Blogs by tag - candidate · Brook Street

How to write a winning profile summary for your contact centre CV
3 months ago by Daniel Stack
When writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for,so make sure to include relevant ones throughout your CV, including in your profile summary.Take a look at our step-by-step instruc...
How to connect with customers over the phone: A guide for contact centre workers
3 months ago by Daniel Stack
We might be living in a digital age, but customer service over the phone remains a crucial touchpoint for businesses. Despite the rise of self-service platforms and chatbots, many customers still prefer the human touch of speaking to a ‘real person’. For contact centre workers, establishing a connection with customers over the phone is essential to delivering a positive exp...
‘Difficult customers’: what are they and how to deal with them
3 months ago by Daniel Stack
Dealing with difficult customers is an inevitable part of working in a contact centre. While challenging interactions can be stressful, they also present an opportunity to turn negative situations into positive outcomes. Truth is, we’ve probably all been a ‘difficult customer’ at one time or another, when experiencing unresolved issues with a service provider, billing error...
How to nail a contact centre interview: Your ultimate guide
6 months ago by Daniel Stack
When people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great contact centre staff can help companies stand out!These roles offer valuable customer service experience, but they also provide opportunities ...
Could the Guaranteed Interview Scheme open the door to your dream role?
8 months ago by Daniel Stack
If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates haven’t, from lack of disabled access or employers nervous about how to support disabled staff, to assumptions about your ability to do the job.According to a report by the UK Parliament, people with disabilities – visible or invisible – make up 24% of the UK population. Yet in ...
Setting boundaries at work: The key to productivity and wellbeing
9 months ago by Daniel Stack
In the modern workplace, the lines between professional and personal life can often blur. With the introduction of remote work and the pervasive nature of technology, employees find themselves grappling with constant connectivity, making it increasingly challenging to maintain a healthy work-life balance. In such an environment, setting boundaries at work has become paramoun...
Court ushers: What they do and how to become one
10 months ago by Daniel Stack
Excellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes to be a court usher. Court ushers play a crucial role in maintaining order and providing hospitality in and outside of the courtroom. In this blog, we will delve into the significance of court ushers, explore how you can get into this career and examine the ski...
Admin 10 years from now: Will AI and robotics help or replace admin workers?
about 1 year ago by Jonathan Taylor
The rapid advancement of artificial intelligence (AI) and robotics has sparked conversation around their potential to transform the workforce in various industries. One of the professions that's often in the spotlight is administrative work. Admin professionals have long been the backbone of organisations, providing crucial support and managing a wide range of tasks. H...
Contact Centre Stress Syndrome – what is it and how can you cope with it?
about 1 year ago by Daniel Stack
Contact centres often present a high-pressure work environment and contact agents are frequently subject to acute levels of stress. Recently recognised as a real crisis, Contact Centre Stress Syndrome presents a fast-growing, job-related problem that can significantly impact employees’ mental and physical health.It’s not a fad, a meaningless complaint or just a passing issu...