Your guide to Salary and Benefits · Brook Street

Global Talent Barometer - 2024 UK report and key findings
9 days ago by ManpowerGroup
The ManpowerGroup Global Talent Barometer aims to improve the future of work through deeper understanding of workforce sentiment, offering workers an opportunity to share their views on what they want now and in the future.The Global Talent Barometer in the UKWe surveyed more than 1,000 workers across the UK to better understand what workers want and how they feel about the...
Podcast: How Inclusive Hiring Can Help Alleviate Talent Shortage
about 1 month ago by Brook Street
Inclusive hiring not only helps to expand the candidate pool with a steady stream of motivated, excellent candidates that can often be overlooked but it can also help with the acute talent and skills shortage being felt by every company in the market at the moment. Listen to an informative chat with the founders of Bridge of Hope to see how inclusive hiring can benefit your...
The 2024 Brook Street Business Professionals Salary Guide
about 1 month ago by Brook Street
As recruiting new talent becomes increasingly challenging, staff retention has become vital for UK organisations. Despite a 4.5% drop in job vacancies since Q4 2023, the UK still faces over 900,000 open positions, with significant shortages in business administration, support roles, and middle management.These roles are essential across all industries, yet they are part of ...
PODCAST: The role of government funding in the sustainability of the charity sector
about 2 months ago by Brook Street
In this episode of the Big Question podcast, host Rhys O’Leary is joined by Stephen Bell, CEO of Changing Lives, to discuss how government funding can provide stability and long-term sustainability for the charity sector, allowing them to deliver essential services, and how this impacts their staffing needs.Stephen also talks about the move towards values-based recruitment ...
How inclusive hiring can transform lives and benefit society
about 2 months ago by Brook Street
A job can be so much more than just a job; it can be a lifeline. Not only for an individual but for their whole family and even society as a whole.Thanks to a slowly improving economic climate, organisations across the country are ready to put the challenging past few years behind them and hire for growth. However, with a widening skills gap, these same employers are strugg...
How to write a winning profile summary for your contact centre CV
about 2 months ago by Brook Street
When writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re looking for,so make sure to include relevant ones throughout your CV, including in your profile summary.Take a look at our step-by-step instruc...
‘Difficult customers’: what are they and how to deal with them
2 months ago by Brook Street
Dealing with difficult customers is an inevitable part of working in a contact centre. While challenging interactions can be stressful, they also present an opportunity to turn negative situations into positive outcomes. Truth is, we’ve probably all been a ‘difficult customer’ at one time or another, when experiencing unresolved issues with a service provider, billing error...
How to connect with customers over the phone: A guide for contact centre workers
2 months ago by Brook Street
We might be living in a digital age, but customer service over the phone remains a crucial touchpoint for businesses. Despite the rise of self-service platforms and chatbots, many customers still prefer the human touch of speaking to a ‘real person’. For contact centre workers, establishing a connection with customers over the phone is essential to delivering a positive exp...
ManpowerGroup Employment Outlook Survey – Q4 2024
2 months ago by ManpowerGroup
As global recruitment firm ManpowerGroup reports an increase in UK employer hiring confidence, why isn’t this ‘growth’ mindset translating into more net new jobs?Both employers and the Government share ambitions to grow but caution is stalling actionEmployers have one of two choices: either sit tight and do nothing or make strategic hiring bets now to better position themsel...