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Our commitments

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At the heart of Brook Street’s approach lies "Best Practice" which summarises the promises that we make to our clients and candidates, and what they can expect when working with us. Best Practice ensures that everyone is treated the same and outlines our expectations. It gives our clients and candidates a clear idea of how we operate, the standards we uphold and the values we stand for as an organisation.

As we embrace new technology which will influence the way we deliver to our clients and candidates, we must never lose sight of our core value – people.

Our commitment to our candidates

  • We commit to seeing every candidate face-to-face, spending time to understand their skills, experience and career aspirations.

  • We market every candidate to local companies that match their skills, experience and career goals.

  • We invest in our candidates’ development through our academies and learning resources.

  • We ensure timely and accurate payment.

  • We maintain proactive, clear and regular communication and ask for and act on feedback.

  • We provide tools and support for promoting wellbeing and fostering inclusion.

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Our commitment to our clients

  • We visit every client to understand their business, recruitment needs and company and culture.

  • We provide the best talent, both locally and nationally.

  • We guarantee all temp and perm placements through our perm rebate and temp guarantee.

  • We will share data insights and market intelligence to support you in your hiring decisions.

  • Our communication is open and honest, and we listen to and act on feedback.

  • We pride ourselves on being a compliant and ethical business with a strong ESG strategy including DEIB & wellbeing.

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