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​When writing a contact centre profile summary for your CV, aim to highlight your skills, experience and key attributes that align with the role you’re applying for. Remember that recruiters will scan your CV for the keywords they’re loo... Read more

​We might be living in a digital age, but customer service over the phone remains a crucial touchpoint for businesses. Despite the rise of self-service platforms and chatbots, many customers still prefer the human touch of speaking to a ... Read more

​Dealing with difficult customers is an inevitable part of working in a contact centre. While challenging interactions can be stressful, they also present an opportunity to turn negative situations into positive outcomes. Truth is, we’ve... Read more

When people panic about a product or service, contact centre staff are often among the first to deal with it. It’s no secret that a customer’s interaction with a company directly influences their sense of trust and loyalty – and great co... Read more

If you’re looking for a rewarding career where you can make a real difference, working in the NHS as an administrative staff member might be just what you’re looking for. You’ll be a key player in ensuring everything runs smoothly, provi... Read more

If you’re a disabled job candidate, you might have faced challenges that non-disabled candidates haven’t, from lack of disabled access or employers nervous about how to support disabled staff, to assumptions about your ability to do the ... Read more

In the modern workplace, the lines between professional and personal life can often blur. With the introduction of remote work and the pervasive nature of technology, employees find themselves grappling with constant connectivity, making... Read more

Excellent communication, legal knowledge and patience. If you possess these skills, you may just have what it takes to be a court usher. Court ushers play a crucial role in maintaining order and providing hospitality in and outside of th... Read more

Are you looking for a rewarding career path? Contact centre jobs offer a plethora of benefits, from developing transferrable skills to flexible working. In this blog, we’ll explore six advantages of working in a contact centre and how yo... Read more

A career in finance administration can be rewarding in many ways. Finance admins serve as the backbone of an organisation, ensuring that every financial transaction runs smoothly and efficiently. From managing budgets and invoices, to re... Read more

​After a setback or mistake at work, at one time or another, we have all questioned our abilities or if we were in the right role. But it’s important to consider the big picture and get stronger from these experiences. Here are four ways... Read more

Stressed at work? Here’s how to cope and thrive.The increase in work-related stress around the world affects not only the health and wellbeing of employees, but also the productivity of organisations. According to research by YouGov, hal... Read more

Calm under pressure, unflappable when problems arise and trusted as a safe pair of hands − admins form the backbone of businesses and are heavily relied on to keep the cogs of the wheel turning. But despite the importance of their roles,... Read more

The current abundance of job vacancies does not mean it’s easy to get your dream job – especially for mid to senior level roles. In the last 40 years, the UK has seen a butter mountain, a cheese mountain, and even a beef mountain, as s... Read more

A job search can feel difficult under the best of circumstances and has the potential to seem even more isolating given that many organisations have moved to hybrid or even remote working after the COVID-19 pandemic. Here are three ways ... Read more

The coronavirus pandemic prompted perhaps the largest ever experiment in remote working. Across all six continents, we saw a significant portion of businesses moving their operations online at speed, with many workers being instructed to... Read more

Administrative roles form the backbone of businesses, so establishing yourself as an effective and reliable admin professional will take you far in your career. As hiring for these roles continues, we’re sharing the most in-demand ad... Read more

LinkedIn may be the first social network most people think of when it comes to a job search. However, personal branding through social media can take place on any platform, from Instagram to Twitter, Facebook to TikTok. For job seekers... Read more

With Covid once again forcing many organisations to back-pedal on their return to the office, instead leaving many of us remote working, it can feel like more of a challenge to catch the attention of management, show your worth and gai... Read more

For the first time in more than a decade, a single historical event has affected millions of careers at once. The COVID-19 pandemic has impacted not just jobs lost, but also career trajectories for those who were expecting to move up i... Read more

Recruiters and headhunters are often the ones who conduct the first round of interviews. This interview offers you an opportunity to learn about the company, and perhaps get hard-to-find information that will assist you in later rounds... Read more

Dyslexia influences as many as one in five people across the world. From award-winning director Steven Spielberg to founder of Virgin Group Richard Branson to Olympic gold medallist Caitlyn Jenner and lawyer and advocate Erin Brockovic... Read more

As the jobs market regains buoyancy, will this season bring a new role for you? Here are some strategies and skills to help you during a potential career transition, as well as maintaining motivation throughout your job search.  Ass... Read more

The Kickstart scheme is due to close this December and time is running out for employers to get involved. But many organisations still have questions on how they can make the scheme a success and how they can make the most of the program... Read more

Over the last 18 months the recruitment market has seen significant changes, impacted by historic events like Brexit, the Black Lives Matter movement and the COVID-19 pandemic, as well as the ongoing national skills shortage, whereby e... Read more

Over the last 18 months the recruitment market has seen significant changes, impacted by historic events like Brexit, the Black Lives Matter movement and the COVID-19 pandemic, as well as the ongoing national skills shortage, whereby emp... Read more

The COVID-19 pandemic has hit young people particularly hard – unemployment from those aged under 25 has topped 13% and the numbers in employment are also dropping. ONS data shows that young people account for nearly two-thirds of job ... Read more

Within recent years, significant historical events have shaken up the recruitment industry, enabling some industries to prosper and impacting the skills organisations most need in their workforce. Drawing on insights from employers we wo... Read more

Thinking about a career in social care but not quite sure where to start or how to break into the sector? We’re giving you the lowdown on what you need to do and how you can find out whether a job in social care is where you’re destine... Read more

In this post, we’re exploring five key principles that you can build into your life, to improve your overall wellbeing and enjoyment at work.  Foster connections Developing a connection to a person or cause helps work feel meaningf... Read more

Do you have job satisfaction in your current role? In this post, we’re asking questions that offer a great starting point in understanding how happy you are at work right now. Your responses might reveal that a complete career change i... Read more

Working in social care can be demanding and requires a multitude of different skills to be able to manage the day-to day. In such a varied profession, what are the top qualities every care worker needs to do their job? Here are just fi... Read more

After the challenges of 2020, many people have felt the need to prove their value at work and assure their employer of why they’re an essential part of the team. Whether you’re a long-standing employee or brand new to a role, we’re sha... Read more

Over the last 10 years, the British high street has drastically transformed. We’ve seen physical branches close down and operations move online, from nationwide banks to big‑name retailers. Meanwhile, there’s been a steady rise in digi... Read more

There’s no doubt that numerous lockdowns have been taking their toll on people. Life seems so predictable that it’s become stale. But one of our many talents as humans is that despite what’s thrown at us, we draw on our resilience and ... Read more

Administrative roles form the backbone of businesses, so establishing yourself as an effective and reliable admin professional will take you far in your career. As hiring for these roles continues, we’re sharing the most in-demand admi... Read more

Even before the impact of Coronavirus, the UK care workforce was experiencing a huge shortage of talent. Now with the pressure put on the sector by the COVID-19 pandemic, along with new restrictions on EU nationals entering the workfor... Read more

Going through a redundancy can mark the end of one chapter in your career, but it also presents exciting opportunities for your future. It could even be the catalyst that propels you into a new career. Now is the perfect time to consider... Read more

2020 has been one for the history books – I don’t think anyone had a global pandemic on their to-do list for the start of the new decade. On 23 March 2020, the UK went into a national lockdown and the way we worked as a nation changed ov... Read more

Finding a new role in the current climate is challenging to say the least. With the job market becoming more saturated, and interviewing and onboarding increasingly taking place virtually, jobseekers are finding themselves in unfamiliar ... Read more

Businesses and individuals are beginning to understand that the future of work may look very different than it did just a few months ago, with working from home on the rise and jobs rapidly transitioning between industries. This can unde... Read more

The world of work has significantly changed in recent months, with many workers facing difficulties as a result. Both temporary furloughs and permanent layoffs have led some to rush out to look for other work, but this period of change... Read more

Networking does not always require in person coffee, lunches or evenings out. With creativity and resolve, connecting meaningfully with others can be done remotely and across different time zones and geographies. Here are five effecti... Read more

In today’s changing jobs market, we are seeing shifts in what employers are looking for within the assessment and recruitment processes. There is a new trait that is being prioritised when hiring that will help organisations build teams ... Read more

When you're starting a new role, your typical first day might consist of meeting with your new manager, picking up your equipment, trying to learn the names of your co-workers, and working out where the post room, toilets and printers ar... Read more

We all know that today regular upskilling is the new normal for workers hoping to stay relevant and employable throughout their career. Career development and upskilling requires consistent effort, and when you work remotely there are... Read more

The economy has shifted at a rapid place, with some sectors losing workers, while others can’t add talent fast enough to keep up with demand. Fields such as logistics and customer service are fast-growing, and have plenty to offer. For w... Read more

Take a breath. Rest your eyes. Get some fresh air. These are common sense actions, but teams that work remotely can forget to take care of themselves – especially if they feel isolated. Leaders can help foster a healthy team by actively ... Read more

Since the coronavirus outbreak, many people are finding their mental health and wellbeing affected in previously unforeseen ways. For many, the pandemic has brought about feelings of anxiety, stress and loneliness, while others are deali... Read more

Running efficient meetings can be a difficult task under the best of circumstances. When all attendees are remote and reliant on technology, the challenge can be even greater. Here are tips for how you can help ensure your virtual meetin... Read more

As we all settle into new ways of remote working and collaborating, now is a good time to take stock of which professional skills you have that increase your value as an employee, and which skills may need to be updated to meet changing ... Read more

Workplace requirements are constantly changing and evolving. Increasingly, today’s workers understand that they need to grow and adapt their skill sets throughout their working life to keep up and remain employable. As part of Manpo... Read more

Job-seeking looks different these days. With businesses practicing social distancing as much as possible, traditional interviews have morphed into virtual exchanges, with video taking centre stage. Here are ways to master the "new normal... Read more

At a time when 87% of the world’s student population is affected by school closures, it is more important than ever that working parents have the support they need to juggle their workload in addition to managing the home schedules of ... Read more

In a matter of just a few weeks, the coronavirus outbreak has prompted perhaps the largest ever experiment in remote working. Across all six continents, we’ve seen a significant portion of businesses moving their operations online at spe... Read more

This month many people find themselves in a completely new situation as they work and manage teams remotely. To help managers and team members navigate this new way of working, ManpowerGroup has compiled a list of three key strategi... Read more

The coronavirus outbreak has triggered an accelerated trial run for remote work at a previously unthinkable scale. What we learn in the coming months could help shape the future of work and drive innovation across a range of business ... Read more

In recent weeks many companies have taken the step of requiring some or all of their employees to work from home. For many, this is a change to their working arrangements they may be unprepared for. While working remotely does provide... Read more

When you’re starting a new job it’s easy for those first day jitters to get the better of you. Your thoughts on your first day at work might be trying to remember names of your colleagues, taking in lots of new information, or working ou... Read more

Are you looking for a new job, or recently been successful in securing a new one? Maybe you're in a role where you need to up-skill yourself to be able to do your job well? If the answer is yes, you will be considering how to make sure y... Read more

You may have set yourself a tonne of goals since the beginning of the year; to exercise more, eat healthier or to learn something new. But how many of you have set goals to improve your way of working and become a great employee in the p... Read more

The future of your career is in your hands, but it's also in the hands of dynamic employers facing future trends and evolving with the times. For Learning at Work Week, expanding your knowledge and skillset could be the key factor in pro... Read more

In the 1940’s, when Brook Street founder Margery Hurst set up Brook Street Bureau of Mayfair, secretaries were the focus of her business. Margery sourced temporary workers to fulfil the duties of a secretary to businesses across London, ... Read more

Studies have shown that a good work/life balance contributes to stronger mental health, higher productivity good staff retention.  However, what defines a 'perfect' work/ life balance is different for each individual.  One size does not ... Read more

Is your job particularly stressful? Do you find yourself constantly on the back foot when it comes to your workload? We’ve all been there and it can be difficult to find a way out or to feel like you’re on top of things again. But with a... Read more

Throughout your professional careers, you may encounter forms of disappointment on a daily basis at work. Failure to complete a project on time, an email which has gone out with spelling mistakes, or letting a client or a colleague down ... Read more

When working in a busy job with a heavy workload, it is easy to forget to look after yourself. Recent studies by Health and Safety Executive  have shown that between 2017 – 2018, 595,000 workers in the UK suffered with depression, anxiet... Read more

To mark International Women's Day we speak to Permanent Team Leader, Jamie Cowman about her experience at Brook Street. Brook Street came to be because of the commitment and ambition of one woman. Margery Hurst, a single mother in the... Read more

It’s inevitable that there’ll be times when it feels like work is beginning to creep further and further into your personal life and not keeping within the confines of 9-5. This can lead to you feeling stressed, unhappy and unproductive ... Read more

We all know the feeling when we’ve realised we’ve made a mistake at work. The panic, the questioning of how it happened and the debate of whether you can get away with it or start a new role without anyone realising what happened. But wh... Read more

Are you the one people flock to when they have a problem because they know you can solve it? Do you keep your cool under pressure and enjoy helping others? Want flexibility from a role? If the answer is yes to all then you should conside... Read more

It’s near enough impossible to be happy with your job all the time. There will be days, weeks and sometimes months where you’re not enjoying the role you’re doing. If this sounds like you, you’re not alone. And though you might not have ... Read more

We’ve all been there, in work and no matter what you try your concentration, energy and productivity has plummeted to unseen levels. Mentally it feels like there’s a ‘stop’ sign in your brain that is preventing you from functioning. When... Read more

If you’re thinking of looking for a new job then adding some valuable skills to your CV is a sure-fire way to make you stand out.It doesn't have to cost you any money and you can do it from the comfort of your own home! Make this your mo... Read more

From automation to web development and programming, the demand for digital skills is here to stay. Even if it’s just competence in Excel or being able to run a mail merge on Word, having a good hold on your digital skills and capabilitie... Read more

Moving roles to take on a more fulfilling job or changing your career completely often tops the New Year’s resolutions checklist, and becomes a real focus at the beginning of the year. Your resolutions by now may have taken a bit of a ba... Read more

When you think about how far business and technology have evolved over the last ten years, it can easily send your mind into a spin. From the rise of the Smartphone and GPS to electric vehicles, social media and the digital revolution, w... Read more

We wouldn't blame you for being nervous before you start a new job. You're not sure where the land lies yet, you don't know which mug is off limits in the kitchen and you've got no one to sit with at lunch. There is good news though, the... Read more

Staying calm when you start to feel the pressure is harder than it sounds. When you feel your stress levels rising and panic beginning to settle in, it can often feel like there's nothing you can do to stop it. It can feel overwhelming, ... Read more

Having a retail or customer service job requires a lot more skills and knowledge than people might think; it's so much more than just serving a customer. From dealing with complaints, to continuously educating yourself on new products, r... Read more

Just like the Grand Prix, your job search is a race for the prize. You're competing against others and going in laps every time you apply for a new role and go to interviews. The competition for jobs is getting fierce, which means it'll ... Read more

Are you thinking about your next career move? There will come a time when we all have a light bulb moment and decide perhaps it's time to move on from our current role onto something better. Sometimes there are development plans put in p... Read more

The internet has revolutionised the way that we live our lives, and this is particularly true of finding a new job. Gone are the days of seeing adverts in newspapers or word of mouth, most candidates in today's market tend to rely on onl... Read more

If you're looking for a job and scouring the job boards for opportunities in your area, you're likely to come across quite a few contact centre roles. Whilst several years ago a lot of these businesses would have been housed overseas, th... Read more

Your job should be more than just a place you go to for 8 hours and do what you're told. A job should mean being part of a team culture which treats their employees with respect and integrity and where you are encouraged to push yourself... Read more

If you struggle with handling criticism, dont worry, we understand its not easy to take on the chin. There is value in constructive criticism and you can turn this into an opportunity to get as much feedback as you can and improve. How c... Read more

It's a new dawn, it's a new day, it's a new year - are you feeling good? If the prospect of spending another 12 months in your current job sends shivers down the back of your spine, then we can help. Finding a new job might be a parti... Read more